Cookie Policy

Cookie policy

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

ANALYTICS

Google Analytics to review how the platform is performing and how visitors use it

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

 

GDPR at Manuscript

Manuscript Pen Company Ltd is the ‘data controller’, under the terms of all relevant legislation, and is committed to complying with UK GDPR in the following ways:


  • Personal data is processed lawfully, fairly, and transparently.

  • Data is collected only for specified, explicit, and legitimate purposes.

  • Only the minimum necessary personal data is collected and processed.

  • Personal data is kept accurate and up to date.

  • Data is retained only for as long as necessary for the intended purpose.

  • Appropriate security measures protect personal data from unauthorised access, loss, or damage.

  • A clear and accessible privacy policy explains how personal data is used.

  • A lawful basis for processing customer data is established and documented.

  • Individuals are informed of their rights, including access, correction, and deletion of their data.

  • Employee personal data is stored securely and access is limited to authorised personnel.

  • A data retention policy governs the storage and deletion of HR records.

  • International data transfers comply with UK GDPR and, where applicable, EU GDPR.

  • Data shared with overseas suppliers is protected through adequacy decisions, Standard

  • Contractual Clauses (SCCs), or Binding Corporate Rules (BCRs).

  • Website cookie usage complies with UK GDPR, and user consent is obtained where required.

  • Marketing communications follow GDPR requirements, ensuring consent or legitimate interest before sending emails.

  • A data breach response plan is in place to detect, report, and respond to incidents.

  • Personal data breaches are reported to the ICO within 72 hours if there is a risk to individuals.

  • A Data Protection Lead is responsible for overseeing GDPR compliance.

  • Data Protection Impact Assessments (DPIAs) are conducted for high-risk data processing activities.

  • Supplier contracts include GDPR-compliant clauses to ensure secure data handling.

  • Employees receive regular training on data protection responsibilities.

Regular audits and security reviews ensure compliance with GDPR requirements.

For help or advice on any data protection or freedom of information issues, please do not hesitate to contact:

The Data Protection Officer (DPO): Charlie Stockbridge, GDPR lead, gdpr@manuscriptpen.com

 General Data Protection Regulation Lead

Our GDPR data lead is Manuscript Pen Company Managing Director, Charlie Stockbridge. He can be contacted via the following:

Manuscript Pen Company

Main Road

Highley

Bridgnorth

WV16 6NN

Shropshire

Telephone: (+44) 1746 861 236