Deliveries & Returns

Deliveries & Returns

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your Order

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. The purchase contract will be made when we despatch the order, even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.

We have the right to refuse to accept any order, in particular without limitation, we may refuse to accept an order:

Manuscript Pen Company reserves the right to change the assortment of Products proposed on the Website The Product pages of the Website can provide you with information regarding Products that are currently presented for sale. Please note that only the Products displaying “In Stock” are available for sale through the Website

Manuscript Pen Company reserves the right to moderately modify products from images shown on the product pages of the Website. Sometimes certain elements of a set may be out of stock and Manuscript Pen Company will replace with the closest equivalent to complete the order.

You may also call the Customer Service Department (+44 1746 861 236) and a Manuscript Pen Company representative will provide you with further information as to Product availability and assist you with your purchase.

Returns & Cancellations

Under Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order for any product. The regulations do not apply to products made to your personal specifications (or otherwise personalised) or which, by reason of their nature, cannot be returned or are products that are liable to deteriorate or expire rapidly, or are audio and video recordings and computer software that you have unsealed or used. Your statutory right to return goods under the regulations may be exercised up to and including the fourteenth day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery.

If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the products that you do not wish to keep to us (at your own cost, unless the products were substitute goods which we selected for you). You must take reasonable care of the goods. In all cases, the items returned must be in their original condition, complete with any instruction booklets, software and packaging.

All goods will be inspected on return. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we make for collecting the goods (including courier fees) if you do not return them at your own cost.

Please Note: The deduction of carriage costs we will make in such circumstances will not exceed the cost of the post and packaging charge made when you ordered the goods.

Please enclose with returned goods: details of the returned item and order number (preferably your advice note or a copy of it with the returned item marked on it), your name address and account number, the reason for the return and whether you want a refund or an exchange and return to;

Manuscript Pen Company

Main Road

Highley

Bridgnorth

WV16 6NN

Shropshire

Returns slip must be inserted in the parcel detailing reason for return.

If you return goods you must obtain proof of posting. If they are returned via the Post Office, it is vital that you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place, as this will be required in the event any returned parcels go astray. This will contain a unique reference number, which should be quoted in the event of a query.

Manuscript Pen Company are not liable for loss of goods sent to us in the post and we can only claim against the Post Office in the event you can produce a certificate of posting. Failure to produce a Certificate of posting or a receipt from your courier when a parcel has gone astray will mean we will not be able make a refund. If we accept for refund goods that have been paid for by credit or debit card, the refund will be made directly to your card.

Delivery Information

UK Delivery:

We use reliable tracked services from Royal Mail, DPD, and UPS to ensure your order arrives safely.

Once dispatch resumes on 5th January, we aim to deliver within 4 working days, provided the items are in stock and available. All goods will be dispatched to the address provided in your contact details, unless you specify a different delivery address at checkout.

The delivery charge of £3.95 (or free on orders over £30) is automatically calculated at checkout and covers your entire order, regardless of how many items are included.

International Delivery

Please note: delivery times are estimates and may be extended due to customs processing in the destination country.

Orders outside of the UK and EU may be subject to local taxes and import duties, which are the responsibility of the recipient. For further information, please contact us at manuscript@manuscriptpen.com.

Delivery Details

If you'd like your order sent to a different address, please make sure to enter those details during checkout.

When your parcel arrives, please check the contents against the enclosed Advice Note. If anything is missing or incorrect, contact our Customer Services team right away on +44 (0)1746 861 236, or use our Contact Us page to email us with the full details.

All orders and deliveries are subject to product availability.

Important Information

We make every effort to deliver within the time stated, but cannot accept liability for any losses caused by delayed delivery. This does not affect your statutory rights.