Delivery Information

Our Delivery Service

Goods are despatched to the address in your contact details. If orders are received before 1pm on a weekday we aim to despatch goods within the same day for items available and in stock. (Items will not be dispatched at weekends or National holidays) We normally aim to fulfil all contracts within 30 days (unless we agree otherwise with you at or subsequent to accepting your order) however delays beyond our control may occur. If this occurs with your order, we will let you know.

Manuscript Pen Company uses a third party order fulfillment company to dispatch your order to you. When making a purchases on the Website, your personal details will also be stored at our third party supplier as well as our web server and web service provider Magento. This information is only being store for order fulfillment purposes only. Please refer to our Privacy Policy for more details about how we may use your personal information.

Postage and Packaging Charges

UK: £3.99 Royal Mail Tracked 48 Hour Delivery for parcels below 2kg. £5.99 DPD Standard Next Day Delivery for parcels over 2kg. Rates are specified at checkout on shopping cart.

International Delivery: We use Royal Mail and UPS as a courier and delivery charged is based on country and is specified at checkout on shopping cart.  

The delivery charge will be automatically calculated at the checkout page and added to your order total. This delivery charge covers the entire order regardless of how many products are comprised in your order. If you wish your order to be sent to an address which is different from the address on your contact details, please enter these details accordingly.

When your parcel arrives, you must check the contents against the Advice Note. If there is any discrepancy, please call Customer Services on +44 (0) 1746 861 236 immediately or use the contact us page to notify us by email, giving full details.

All sales and all deliveries are subject to the availability of goods.

We use Royal Mail, DPD and UPS as our couriers and all items are sent tracked.

Please note that while items sent by Royal Mail usually arrive within 1-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Manuscript will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. The above does affect your statutory rights as a consumer.

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